Shipping policy
Shipping Policy
Last Updated: October 12, 2026
Thank you for shopping at Pet Vibe Zone. This Shipping Policy explains how we process and deliver orders placed through our online store.
| Topic | Details |
|---|---|
| 1. Shipping Destination |
Pet Vibe Zone currently intends to serve customers in the United States. Shipping availability depends on the destination address, product availability, and the shipping options displayed at checkout. Please confirm that your delivery address is accurate before placing an order. |
| 2. Order Processing |
Orders are processed after payment authorization and order verification. Processing times may vary depending on product availability, supplier fulfillment, weekends, holidays, and order volume. We will communicate any material delays where appropriate. Order processing time: To be confirmed based on our supplier's actual fulfillment schedule. |
| 3. Estimated Delivery Time |
Our intended estimated delivery window is 5–10 business days, subject to confirmation that our suppliers and shipping partners can consistently support this timeframe. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, customs procedures where applicable, and other circumstances outside our reasonable control. Please check the delivery estimate displayed at checkout and any order-specific shipping information. We will not treat an estimate as a guaranteed delivery date unless expressly stated otherwise. |
| 4. Shipping Costs |
Available shipping methods and applicable shipping charges will be displayed at checkout before you place your order. Any free-shipping offer will apply only according to its stated terms and eligibility requirements. |
| 5. Order Tracking |
When tracking information is available from our supplier or shipping carrier, we will provide it through the available order notification or tracking process. Tracking updates may take time to appear after a package has been dispatched. |
| 6. Dropshipping and Fulfillment Partners |
Pet Vibe Zone may use third-party suppliers and fulfillment partners to prepare and ship orders directly to customers. As a result, products in one order may arrive in separate packages or at different times. Supplier and carrier availability may also affect processing and delivery estimates. Pet Vibe Zone remains your point of contact for questions or concerns about orders placed through our store. |
| 7. Incorrect Addresses and Failed Deliveries |
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional shipping charges, reshipment, or refunds for undeliverable packages will be handled according to the circumstances and applicable law. |
| 8. Delayed, Lost, or Damaged Shipments |
If your package appears delayed, lost, or damaged, contact us at support@petvibezone.com with your order number and any relevant tracking information or photographs. We will review the issue and coordinate with the relevant shipping or fulfillment partner to determine the appropriate next steps. If we cannot ship within the promised timeframe, we will provide any required delay notice and cancellation or refund options under applicable law. |
| 9. Customs, Duties, and Taxes |
For shipments that cross international borders, customs duties, import taxes, or other charges may apply where legally relevant. Any applicable charges and the party responsible for paying them should be confirmed before offering international shipping. This policy is intended primarily for United States orders. |
| 10. Contact Information |
Pet Vibe Zone |